At Molla Store, we're committed to getting your order to you as fast and safely as possible. Please read our shipping policy below for all the details.
📦 Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You'll receive an email confirmation once your order has been shipped.
🚀 Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Domestic | 3–7 business days |
| Asia Pacific | 7–14 business days |
| USA & Canada | 10–18 business days |
| Europe | 10–20 business days |
| Rest of World | 14–21 business days |
⚠️ Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak seasons (holidays, sale events).
💸 Shipping Rates
- Free shipping on orders over $50 USD.
- Standard shipping rates apply for orders below the free shipping threshold and are calculated at checkout based on your location and order weight.
📍 Order Tracking
Once your order ships, you'll receive a tracking number via email. Use it to monitor your delivery status in real time through our carrier's website or the link provided in your email.
🌍 International Shipping
We ship to most countries worldwide. Please note:
- Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total.
- Customs processing may add additional time to your delivery estimate.
- We are not responsible for delays caused by customs authorities.
📬 Shipping Issues
Lost or stolen packages: If your tracking shows "delivered" but you haven't received your package, please contact us within 7 days of the delivery date.
Damaged items: If your order arrives damaged, take photos immediately and email us at support@mollastore.com within 48 hours of delivery.
Wrong address: Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly provided address.
📩 Contact Us
For any shipping-related questions, reach out to our team:
- Email: support@mollastore.com
- Hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT-7)