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🛒 Orders & Payment
Q: How do I place an order? Simply browse our store, add your favorite items to your cart, and proceed to checkout. It's quick, easy, and secure!
Q: What payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@mollastore.com if you need to make changes.
📦 Shipping & Delivery
Q: How long does shipping take?
- Domestic: 3–7 business days
- International: 7–21 business days
Q: How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your delivery in real time.
Q: Do you offer free shipping? Yes! We offer free shipping on orders over a certain amount. Check our current promotions for details.
🔄 Returns & Refunds
Q: What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Q: How do I start a return? Email us at support@mollastore.com with your order number and reason for return. Our team will guide you through the process within 24 hours.
Q: When will I receive my refund? Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
🔒 Privacy & Security
Q: Is my personal information safe? Absolutely. We use SSL encryption and never share your data with third parties. Your privacy is our priority.
Q: Do you store my payment information? No. All payments are processed through secure, PCI-compliant payment gateways. We never store your card details.
📬 Still Have Questions?
Can't find the answer you're looking for? Our support team is happy to help! 👉 Email us at: support@mollastore.com 🕐 Hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT-7)