Return & Refund Policy

Here's the Return & Refund Policy in American English:

Return & Refund Policy

Your satisfaction is our top priority at Molla Store. If you're not completely happy with your purchase, we're here to make it right.

✅ Eligibility for Returns

We accept returns within 30 days of the delivery date, provided that:

• The item is unused and unworn
• The item is in its original packaging with all tags attached
• You have proof of purchase (order confirmation email or receipt)

The following items are non-returnable:

• Sale or clearance items
• Personalized or custom-made products
• Intimate apparel and swimwear (for hygiene reasons)
• Digital products or downloadable items
• Items marked as "Final Sale"

🔄 How to Start a Return

Step 1: Email us at support@mollastore.com with:

• Your order number
• The item(s) you'd like to return
• The reason for your return
• Photos (if the item is damaged or defective)

Step 2: Our team will review your request and respond within 24–48 hours with return instructions.

Step 3: Ship the item back to the address provided. We recommend using a trackable shipping method — we are not responsible for lost return packages.

Step 4: Once we receive and inspect your return, we'll notify you of the approval status.

💰 Refunds

• Approved refunds will be processed within 5–7 business days.
• Refunds are issued to your original payment method.
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account.
• Shipping costs are non-refundable, unless the return is due to our error or a defective product.

🔁 Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you'd like to exchange for a different size or color, please return the original item and place a new order.

To request an exchange, contact us at support@mollastore.com within 30 days of delivery.

🚫 Damaged or Defective Items

If your item arrives damaged or defective:

1. Take clear photos of the item and packaging.
2. Email us at support@mollastore.com within 48 hours of delivery.
3. We'll send a replacement or issue a full refund — no return shipping required.

📦 Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we made an error.
• We recommend using a trackable shipping service for your return.
• Original shipping fees are non-refundable.

📩 Questions?

Our support team is always happy to help:

• Email: support@mollastore.com
• Hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT-7)